Privacy policy
Privacy Policy
Di’Amandea — United Kingdom
Last updated: 27 October 2026
Di’Amandea respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit www.diamandea.com, purchase our products or contact us.
1. Who We Are
Di’Amandea is a UK-based skincare business operated by a sole trader.
For privacy enquiries, please contact:
Email: contact@diamandea.com
Website: www.diamandea.com
Di’Amandea is responsible for determining the purposes of processing personal information for its own business operations.
2. Personal Information We Collect
Depending on how you use our website, we may collect:
- Your name, email address and telephone number.
- Billing and delivery addresses.
- Order details, purchase history, payments and refund information.
- Messages, enquiries and customer support communications.
- Product reviews and feedback that you choose to submit.
- Technical information, including device information, IP address, browser details and website activity.
- Marketing preferences and consent choices.
Payments are handled through our ecommerce checkout and payment service providers.
3. How and Why We Use Your Information
We process personal information for the following purposes:
Order processing and delivery: To accept orders, process payments, arrange shipping and handle returns. Our lawful basis is performance of a contract.
Legal and accounting obligations: To retain appropriate transaction records and comply with applicable tax, accounting and consumer protection requirements. Our lawful basis is legal obligation.
Customer support: To respond to enquiries and resolve order or product concerns. Our lawful basis may be performance of a contract or legitimate interests, depending on the circumstances.
Security and fraud prevention: To protect customers, transactions and our website. Our lawful basis is legitimate interests or legal obligation, as applicable.
Marketing communications: To send promotional messages where permitted by UK electronic marketing rules, based on your consent or another applicable lawful permission.
Website analytics and advertising: To understand website performance and measure or improve advertising, subject to applicable cookie consent and data protection requirements.
Our legitimate interests include providing customer support, maintaining website security and improving our services.
4. Sharing Personal Information
We may disclose necessary personal information to trusted service providers involved in operating our business, including:
- Shopify, our ecommerce platform.
- Payment processing providers.
- Delivery and fulfilment providers, including Royal Mail.
- Customer support providers.
- Product review and affiliate marketing service providers, where their services are used.
- Website analytics, advertising and technical service providers, where enabled.
- Professional advisers or public authorities where disclosure is legally required.
We do not share personal information indiscriminately. Service providers receive information as necessary for their applicable services and according to relevant legal and contractual arrangements.
5. Shopify and Third-Party Services
Our online store is powered by Shopify.
Shopify may process personal information to provide ecommerce services, maintain security, operate checkout and offer other enabled features.
Some installed applications may process information according to their functions and applicable privacy terms.
Where required, we will obtain consent before using non-essential cookies or similar tracking technologies.
For more information about Shopify’s privacy practices, please visit the Shopify Consumer Privacy Policy:
https://privacy.shopify.com/
6. Cookies and Similar Technologies
Our website uses or may use cookies and similar technologies for purposes such as:
Strictly necessary: Shopping cart, checkout, security and essential website functions.
Analytics: Understanding website visits and performance.
Marketing: Measuring campaigns and supporting advertising where enabled.
Preferences: Remembering certain website choices or settings.
Where consent is legally required, non-essential cookies and tracking technologies will not be used before valid consent has been obtained.
Visitors should be able to accept, reject or manage relevant cookie choices and change their preferences later.
7. Marketing Preferences
You can unsubscribe from marketing emails using the unsubscribe link provided in those messages or by contacting us.
You may object to the use of your personal information for direct marketing at any time.
8. International Data Transfers
Some service providers may process personal information outside the United Kingdom.
Where required by UK data protection law, appropriate safeguards or permitted transfer mechanisms will be used.
9. How Long We Keep Information
We retain personal information only for as long as necessary for the relevant business purpose, applicable legal requirements and the resolution of disputes.
Order and accounting records may be retained for the periods required by UK tax and accounting laws.
Customer service, marketing and technical information will be retained according to the relevant purpose and our applicable retention criteria.
Where appropriate, information will be securely deleted or anonymised when it is no longer needed.
10. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Request erasure in applicable circumstances.
- Restrict or object to certain processing.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
- Object to direct marketing at any time.
To exercise your rights, contact contact@diamandea.com.
We will respond in accordance with applicable UK data protection law.
You may also raise a complaint with the Information Commissioner’s Office:
https://ico.org.uk/
11. Security
We take reasonable steps to protect personal information and use service providers with appropriate security arrangements.
No internet transmission or electronic storage method can be guaranteed to be completely secure.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services or legal obligations.
Any updated version will be published on this website with its revision date.
13. Contact
Di’Amandea
Email: contact@diamandea.com
Website: www.diamandea.com