Refund policy

Refund & Returns Policy

Di’Amandea — United Kingdom

At Di’Amandea, we are committed to providing high-quality skincare and a fair, transparent shopping experience. This policy explains your rights under UK consumer law.

1. Your Right to Cancel

For eligible online purchases, you have the legal right to cancel your order without giving a reason within 14 days after the day you receive your goods.

To exercise this right, contact us at contact@diamandea.com with a clear cancellation request.

You then have a further 14 days to return the eligible goods. You may use the cancellation form below, but this is not mandatory.

2. Skincare Products and Hygiene

Some Di’Amandea products are supplied with individual protective seals, while others are supplied without separate hygiene seals.

Where a product has a qualifying hygiene seal and is not suitable for return for health protection or hygiene reasons, the statutory cancellation right may cease if the seal is broken after delivery.

This exception applies only where the relevant legal requirements are satisfied.

Products without qualifying hygiene seals remain subject to applicable statutory cancellation rights.

3. Opened or Used Products

Customers may inspect products to establish their nature and characteristics.

If a product has been handled or used beyond what would reasonably be permitted when examining goods in a shop, we may make a deduction from the refund to reflect the resulting reduction in value, where permitted by law.

Any deduction will be assessed fairly, individually and based on the circumstances.

We do not apply automatic restocking fees or automatic refund refusals merely because ordinary packaging has been opened.

4. Return Postage

For change-of-mind cancellations, customers are responsible for the direct cost of returning eligible products.

We recommend using a tracked delivery service and retaining proof of postage.

Where products are faulty, incorrect or otherwise do not conform to the contract, reasonable return costs will be covered by Di’Amandea where required by law.

5. Refunds

For valid cancellations, refunds will include the relevant product price and applicable standard outbound delivery charges.

Additional charges for premium delivery beyond our least expensive standard delivery option are not refundable.

We will issue refunds without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first, where the applicable rules permit.

Refunds will normally be made using the original payment method.

6. Faulty, Damaged or Incorrect Products

If your product is faulty, arrives damaged, is incorrect or is not as described, please contact us at contact@diamandea.com.

We encourage customers to report delivery problems promptly and provide photographs where available.

However, photographs and notification within 48 hours are not mandatory conditions for exercising statutory rights.

Your rights under the Consumer Rights Act 2015 remain unaffected.

7. Returns Instructions

To arrange a return, please email contact@diamandea.com.

We will provide the appropriate return instructions and return address.

8. Cancellation Form

To: Di’Amandea — contact@diamandea.com

I hereby give notice that I wish to cancel my contract for the following goods: