Shipping policy

Shipping & Delivery Policy

Di’Amandea — United Kingdom

At Di’Amandea, we aim to provide a reliable and transparent delivery experience.

1. UK Delivery

We currently deliver to eligible addresses within the United Kingdom.

2. Order Processing

Orders are normally processed within 1–3 working days, excluding weekends and UK bank holidays.

Orders placed during weekends or public holidays will generally begin processing on the next working day.

3. Delivery Services

We use Royal Mail delivery services, including:

Available shipping methods, estimated delivery times and charges are displayed at checkout.

Delivery times are estimates unless a specific delivery date has been expressly agreed.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before payment.

Free standard UK delivery is available on qualifying orders over £25, subject to the conditions displayed at checkout.

5. Delivery Responsibility

Di’Amandea remains responsible for delivering your goods in accordance with applicable UK consumer law.

If your parcel is lost, delayed or damaged during delivery, please contact us at contact@diamandea.com so we can investigate and resolve the issue.

Unless a different delivery period has been agreed, goods must normally be delivered within 30 days of the contract being made.

Risk generally passes to the customer when the goods are received by the customer or a person nominated by them, in accordance with applicable law.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

If you notice an error in your address, please contact us as soon as possible.

We will attempt to correct delivery information before dispatch where reasonably possible.

Nothing in this section limits your statutory consumer rights.

7. Click & Collect

Where Click & Collect is available at checkout, customers will receive confirmation and collection instructions.

Please wait until your order is confirmed as ready before attending the collection location.

8. Customer Support

For delivery enquiries, missing parcels or shipping concerns, please contact:

Email: contact@diamandea.com

Website: www.diamandea.com

Nothing in this Shipping Policy affects your statutory rights under UK consumer law.

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